Help
Frequently Asked Questions
Here you will find answers regarding ordering, shipping, sizing, and returns.
Ordering & Shipping
How long does delivery take?
You can find the current delivery time for your country in our shipping policy. Once your order has been shipped, you will receive an email with your tracking number.
Where do you deliver to?
We deliver to Germany, Austria, Switzerland, and France.
How much is shipping?
Shipping is free. You can find all the details in our Shipping Policy.
Are there any customs or import duties?
Our goods are shipped from a warehouse outside the EU. We explain what import duties may apply in our Shipping Policy.
How can I track my order?
Via our tracking page using your order number and email address or the tracking number from the shipping confirmation.
I received the wrong or damaged item. What now?
We’re sorry about that! Please contact us via the contact form with your order number and a photo. We’ll arrange a replacement or a refund.
Size & Fit
Which size fits me?
For many items, you will find a size chart on the product page. It is best to compare your measurements with a well-fitting garment from your wardrobe.
I’m between two sizes. Which do you recommend?
Write to us with your dimensions and the desired item – we are happy to help you with the selection.
Returns & Cancellations
Can I return my order?
Yes. How and within what timeframe you can cancel and return your order is stated in our Cancellation and Return Policy.
How do I cancel my contract?
The easiest way is via the “Revoke contract” button on our website or on the Revoke contract page. You can also send us your revocation by email at info@falkenberg-mode.de.
Where do I send my return?
Upon receipt of your cancellation, we will send you the return address by email. Please do not send the goods to the return address on the package.
When will I get my money back?
The refund will be issued using the payment method you used to pay. You can find the details in our Cancellation and Return Policy.
Payment & Data
What payment methods can I use?
The available payment methods will be displayed at checkout. All payments are transmitted securely using encryption.
How do you handle my data?
We only use your data to process your order and, if you agree, for our newsletter. Find out more in our Privacy Policy.
How can I reach you?
By email to info@falkenberg-mode.de or via our contact form. We usually respond within 24 hours.
Keine passende Frage gefunden. Schreiben Sie uns gern, wir helfen Ihnen weiter.
Is your question not listed?
Write to us; we usually respond within 24 hours.
